Customer Service

It’s our goal to provide you with exceptional customer service and to make shopping at Country Estate Housing L.C. Primitive Home Decor Store an easy and enjoyable experience.

 

If you have any questions related to placing an order, shipping, returns, or other business matters, your question may be answered on this page. However, if you can’t find the answer, and are experiencing a problem, or you have specific questions about a product, please contact us.

 

Order Information:

 

Payment Types

 

For your shopping convenience we accept Visa, MasterCard and PayPal.

 

Canceling or Changing an Order

 

We process all orders as soon as possible once an order has been entered into our system and we begin to process it immediately.

Please call immediately for any changes to an order.

 

Out of Stock or Back Ordered Items

We make every effort to keep our items in stock. However, occasionally, some items become temporarily out of stock or discontinued. If an item is out of stock, you will see an “out of stock” message at the Quantity Box in your shopping cart.

 

Sales Tax:

5.3% sales tax is required and collected for orders shipped to Virginia.

 

Shipping:

Items will be shipped within 24 hours of receipt of processed order. Orders received on Friday, Saturday & Sunday will be shipped within 24 hours of receipt of processed order the next business day.

 

Some items will be shipped directly from the supplier. These item(s) may require longer shipping times and may incur additional shipping charges.

 

We ship within the continental US only.

 

Items that shipped from our facility will be shipped Monday –Friday via Standard Ground Delivery. We do not ship to P.O. Boxes.

 

Orders returned as “RETURN TO SENDER” of refused upon delivery will incur a 20% restocking fee and deduction of shipping charges paid.

 

Orders return as undeliverable address will incur additional shipping fees to be re-shipped or a 20% restocking fee and deduction of shipping charges paid to cancel order.

 

Pricing Errors

 

All prices on our website are subject to change without notice. While we will make every effort to provide the most accurate up-to-date information. In the event a product is listed with an incorrect price due to typographical and/or error in pricing from our suppliers, Country Estate Housing L.C. Primitive Home Decor Store shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price.

 

Country Estate Housing L.C.- Primitive Home Decor Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

 

If your credit card has already been charged for the product and your order is canceled, Country Estate Housing L.C.- Primitive Home Decor Store shall immediately issue a credit to your credit card account in the amount of the charge.

 

Contact Us

Email: countryestate@hotmail.com

Phone: 540-942-5950      Fax: 540-943-0083

 

Returns

 

We are proud of our products and want you to be perfectly satisfied with your purchase.

 

Returns Procedure:

 

Product(s) must be returned within thirty (30) days of receipt to be eligible for a full refund

 

Product must be returned in their Original Condition and must be Re-Packed in their inner packaging or plastic material. Please inspect your merchandise upon receiving them.

 

Refunds will not be given on any items that are not clean, unused and able to be resold, or which have been damaged due to poor return packaging.

 

To make a return, simply indicate which item(s) you are returning on the original packing slip you received with your merchandise and write the RMA# in the upper header of the packing slip.

Be sure to make a copy of the packing slip for your records.

 

You may use a shipper that is most convenient for you. For your protection, we recommend that you insure your returned item(s).

 

Special Ordered Items:  Please note that all special ordered merchandise sales are final, except for “Damaged or Defective Merchandise”.

 

Clearance items are non-refundable.

 

Damaged or Defective Merchandise:

We do our best to make sure that your purchase arrives at your door in excellent condition! However, occasionally things happen. If you receive damaged or defective merchandise please call us for a Return Merchandise Authorization # (RMA#) @ 1-540-942-5950.

Returned special ordered item(s) will be replaced (if the item(s) are available) and if not a refund will be received.

 

Please save your packaging material.

 

Send your returns to:

Country Estate Housing LC.

Primitive Home Decor Store

Attn: Return Department

17 Country Estate Blvd.

Crimora, Va. 24431

 

We make every effort to process your return in a timely manner. You can expect to see a refund within 3-5 business days after we receive and inspect the returned merchandise.

 

If you provide an email address we will notify you with the status of your return.

  • Orders placed with a credit card will receive a refund to your original credit card.

  • Orders placed via PayPal will receive a refund to your PayPal account.

 

Please note that original shipping charges are non-refundable and return shipping is the responsibility of the customer.

 

Country Estate Housing L.C. Primitive Home Decor Store Privacy Notice

 

By visiting the Country Estate Housing L.C. Primitive Home Decor Store website, you agree to accept the practices described in this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use this Site.

 

Throughout our history, we have acquired relationships with our customers based on respect and integrity. We’re aware of the trust and confidence you (the customer) demonstrate when you visit this Site and provide us with information. This Privacy Notice is posted to demonstrate our commitment to online security and customer service practices.

 

Personal Information Collected By Country Estate Housing L.C. Primitive Home Decor Store

Country Estate Housing L.C. Primitive Home Decor Store uses personal information that we collect from our customers for the purpose of placing orders such as contact, billing and payment.

 

Sharing of Information with Third Parties

We will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent.

 

Credit Card Companies:

If you place an order through the Site, the Personal Information you provide is transmitted to your credit card company to verify and authorize your purchase.

 

Shippers:

If you make a purchase through the Site, your name telephone number and shipping information must be provided to third party shippers such as UPS, FEDEX and United States Postal Service (USPS) to deliver your purchase. There may be instances in which we drop-ship orders directly to you from our suppliers. These drop-shippers are only given your name, address and telephone number for the sole purpose of fulfilling your order.

 

Limitation of Liability:

In no event shall Country Estate Housing L.C. Primitive Home Decor Store be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.

In no event shall Country Estate Housing L.C.- Primitive Home Decor Store or any party involved in creating, producing or delivering this site or its products or services be liable for any indirect, special, incidental or consequential damages arising out of your access, use or inability to use this site, or in connection with any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or online system failure.

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Visit us

Monday - Friday: 9:00 - 6:00

Saturday:  9:00 - 5:00

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